|By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Terms: Payment may be made with Visa, MasterCard or Discover. Other payment methods must be pre-approved by FDJ/On Time. All orders must be accompanied by customer name, mailing address, billing address, and telephone number.
Shipping: Orders are shipped via United Parcel Service or the United States Postal Service. Shipping and handling charges are added to all orders.
Back Orders: Items not currently in stock will be placed on backorder unless otherwise requested. Backorders receive priority when restocking shipments arrive. Backordered items will be indicated on the invoice. We reserve the right to ship any backorders in the manner which we choose (i.e. postal, UPS, etc) based on a variety of variables.
Damaged Shipments: If a shipment is damaged, opened, or tampered with in transit, YOU must contact the carrier immediately and file a claim. Retain all cartons and packaging materials until after an inspection of the damaged shipment has been made.
Defective/Shortages/Missing Items: If your order has any shortages or defective items, you must contact FDJ On Time within seven (7) days of receipt of the package. FDJ On Time will assume all orders are correct after that period of time if the customer has not made contact.
Returns: We will take returns on merchandise provided they are unused, undamaged, and in their original packaging. A return authorization number must be obtained from FDJ/On Time. This number must be placed on the outside of the package (next to the label is best). Returns must be sent back within 14 days of receiving the return authorization number. Returns must be packed in a sturdy carton or box. Even small objects should not be placed in an envelope. Returns without an authorization number or not packed in a box will be refused. The returns should include a copy of the invoice of sale and a note of explanation. All shipping and insurance costs are the customer's responsibility.
Returns made within seven (7) days may be returned for refund. Returns made within thirty (30) days may be returned for credit toward future purchases. Returns made after thirty (30) days will incur a 20% restocking fee at the discretion of FDJ/On Time. No returns will be accepted after ninety (90) days.
Items Exempt from Returns: FDJ On Time will not take returns on the following items: Video tapes, CD's, DVD's, Cut metals (including silver, gold, copper, brass, nickel silver sheet and wire), Electronic gold testers, Electronic diamond and gemstone testers, Gold testing solutions, Discontinued items, Closeout items, Special order items.
Warranties: All warranties, expressed or implied, lie with the product's manufacturer.
Special Orders: All special orders are NON-RETURNABLE and NON-EXCHANGEABLE. NO EXCEPTIONS.
Sales Tax: Sales tax will be charged on all orders within the state of Florida, unless we have the appropriate tax exempt information on file.
Product Usage: Products sold by FDJ/On Time are for use by professional tradespeople only, and not for use in the household. Those not knowledgeable with the use of electrical, high temperature, grinding, and high speed equipment or hazardous materials should not purchase such items since misuse can be dangerous to health and property.
Miscellaneous: FDJ/On Time is not responsible for typographical errors or omissions.